What Recourse Do We Have If An Auto Repair Shop Causes Damage To Our Vehicle That Was In Their Shop

Posted in Bumpers | Asked on Aug 11, 2010

Service technician stepped on drive rather than reverse… ie. Shattered windshield, front bumper pulled off, and red stains on passenger door side ???, etc. they offered to make necessary repairs since they are liable for the damages. We feel, we have the right to take photos of the damages, decide who will make repairs and get written estimates. What are our rights as customers on how this should be handled? Do we report this to our insurance??

There are One Answer for "What Recourse Do We Have If An Auto Repair Shop Causes Damage To Our Vehicle That Was In Their Shop"

  1. FAT CAT says:

    Definitely get photos but let them have a chance to make it right. I would think they will bend over backwards to keep you happy. Notify insurance so if there are problems later you can make a claim against the shop.